Refund Policy
Effective Date: 23/04/2025
At Starcon Digital, customer satisfaction is important to us. We strive to deliver every order accurately and promptly. However, due to the nature of our digital services, certain limitations apply. Please review our refund policy carefully before placing your order.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Non-Delivery of Service: If your order hasn’t started within 72 hours of purchase and you’ve provided the correct information, you may be eligible for a full refund.
- Incomplete Delivery: If you received only partial results (e.g., 500 followers instead of 1,000), we will either complete the delivery or issue a partial refund, depending on your preference.
- Service Error: If we deliver the service to the wrong account due to an error on our end, we’ll issue a full refund or redelivery.
- Duplicate Charges: If you were charged more than once for the same service due to a technical glitch, you’ll receive a full refund for the extra charge(s).
Note: Delivery times are estimates and may vary due to platform updates, server issues, or order volume.
2. Non-Refundable Situations
Refunds will not be issued if:
- You provided incorrect or incomplete information (e.g., wrong username or broken link).
- Your account was private during the delivery period (depending on the type of order).
- You deleted the post or changed your username before the order was completed.
- You simply changed your mind after the service started.
3. How to Request a Refund
To request a refund or report an issue, please email us at support@starcondigital.com with the following:
- Your order ID
- A brief description of the issue
- Screenshots or evidence (if needed)
- You simply changed your mind after the service started.
Our team will review your request within 24–48 hours and provide a resolution once your email has been received.
4. Policy Updates
We may update this Refund Policy at any time to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised effective date.
Questions?
If you have questions about our refund policy or need support, contact us:
Email: support@starcondigital.com
Address: Niagara College Boulevard Welland ON, Canada
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